How to return your order ?
Christmas returns: we extend the returns eligibility period to 100 days.
If you have received a damaged or faulty item, you don’t need to return it. Please send us clear photos of the default or damage by email at firstname.lastname@example.org. Don’t forget to mention your order number. IN THAT CASE, IT IS NOT NECESSARY TO RETURN THE ITEMS.
If you return items from one of the following countries: Austria, Belgium, Czech Republic, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Poland, Slovakia, Slovenia, Spain or the United Kingdom, please log in into your account and click on "Return" and print the return label in "Return and Change" (only in case of exchange, voucher code or mistake).
Print it and attach it to your parcel. Please make sure you include the exchange/refund form on page 2.
Please note that you’ll have to cover the postage costs yourself, if you would like to have a refund. Please do not use the prepaid return label, we will not refund postage charges in this case. If you use the prepaid return label for a refund, we will subtract 6,95€ from the sum of your refund.
If you return items from a country that is not listed above, complete the exchange/refund form on page 2, mention your order number, include your receipt for postage costs, pop everything into your parcel and send it to:
4, rue de la Bonneterie
Return postage costs will be refunded up to a maximum of 12€.
Once we receive the returned items, we will have them checked by our quality department. We will not refund or exchange any used or damaged item.
For more information, please contact us. We will do our best to provide you with the best service possible.